Shipping policy
Shipping Policy
Last updated: 10/02/2026
At Kartlo, we are committed to delivering your orders safely and on time. Please review our Shipping Policy below.
Order Processing Time
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Orders are processed within 2–4 business days after payment confirmation
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Orders placed on weekends or holidays will be processed on the next business day
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Customized or stitched orders may require additional processing time
Shipping Time
Estimated delivery timelines:
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Within India: 5–10 business days
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International Orders: 10–20 business days (depending on location and customs clearance)
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
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Any additional customs duties, taxes, or import fees for international orders must be paid by the customer
Order Tracking
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Once your order is shipped, you will receive a tracking link via email or SMS
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You can use this link to track the status of your delivery
Delays
Kartlo is not responsible for delays caused by:
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Courier service issues
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Customs clearance (for international shipments)
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Incorrect or incomplete shipping address provided by the customer
Incorrect Address or Failed Delivery
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Please ensure your shipping details are accurate at checkout
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Kartlo is not responsible for failed deliveries due to incorrect address or contact details
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Re-shipping charges may apply in such cases
Damaged or Missing Packages
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If your order arrives damaged or incomplete, contact us within 48 hours of delivery
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Please provide your Order ID and clear photos/videos of the package and product
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Claims reported after 48 hours may not be accepted
Contact Us
For shipping-related questions, contact us at:
Store Name: Kartlo
Email: lewislola30@gmail.com
Location: Mumbai / India